Switching From an Online ADHD Platform: Records, Refills, and Re-Evaluation

Between 2020 and 2024, a wave of adults got ADHD care from subscription apps; signup took minutes and visits fit between meetings. Many of those patients are now switching psychiatrists. Some left over billing problems or rotating prescribers; others left when federal prosecutors charged the largest platform’s executives.

The switch is simpler than it feels. Changing psychiatrists comes down to two practical jobs: getting your records out and keeping your medication on schedule. Here’s how to do both without a gap, and what a re-evaluation should cover.

Why people leave subscription ADHD platforms

Done is a subscription ADHD platform whose CEO and clinical president were convicted by a federal jury in November 2025 of conspiring to distribute Adderall illegally and to commit health care fraud. That verdict, on top of years of billing complaints, is why members are leaving.

Done’s reputation has taken a hit, and many members question whether it’s still trustworthy. In our intakes with platform transfers, the complaints are consistent: rushed visits, and a different prescriber each time re-asking the same screeners.

Billing is the sorest spot. Across done.com reviews on the big rating sites, the most common Done ADHD complaint is charges that continued during pauses in care; Done ADHD refunds are their own genre of grievance. Pharmacy friction rounds out the list: the CDC warned that affected patients might have difficulty filling stimulant prescriptions at all.

The criminal case turned quiet doubts loud. Federal agents arrested Done’s CEO and its clinical president in June 2024, in what prosecutors called a $100 million scheme to make Adderall easy to get. Prosecutors said the company spent over $40 million on deceptive social-media ads and that insurers paid out more than $14 million in claims. On November 19, 2025, a federal jury convicted both executives.

Cost drives its own share of exits. Per Done’s posted billing policies, checked June 2026, the Done ADHD cost runs $299 for the initial evaluation and about $79 a month for membership. As for Done ADHD insurance coverage, the membership fee is self-pay; Done provides superbills you can submit on your own.

If your platform is shutting down or you’ve lost access

Done has not announced a shutdown, and no court has ordered one; as of June 2026 the Justice Department lists the case as pending. Plan as if access could end anyway. The CDC estimated in a June 2024 advisory that a disruption at the company could affect 30,000 to 50,000 patients.

Nothing official says Done ADHD is closing, but this contingency plan works for any exit:

1. Count your remaining doses and note your last fill date and pharmacy; that sets your timeline.
2. Call your primary care office. Explain that your prescriber is unavailable and ask about a bridge prescription while you find a new prescriber — a routine request that’s ultimately your clinician’s call.
3. Ask your pharmacy to print your dispensing history. It’s the fastest proof of what you take.
4. If you have no other doctor, call the number on your insurance card and ask for in-network psychiatric options, or use HRSA’s Find a Health Center tool.

Never bridge a gap with pills from a friend or an online seller. In DEA testing cited by the CDC’s June 2024 health advisory, 7 of 10 pills seized from the illegal market contained a potentially lethal dose of fentanyl.

Getting your records out of an app

Email the platform’s support address and request a complete copy of your medical records under HIPAA’s right of access. Federal rules give the company 30 days to provide them, with one 30-day extension if it notifies you in writing, and it may charge only a reasonable, cost-based fee.

The right of access (45 CFR 164.524) entitles you to copies of the records any covered provider keeps about you, app-based companies included, whether or not your membership is still active.

Platform charts run thinner than people expect. Most hold an intake questionnaire and short visit notes; the part your next clinician needs most is the medication history with doses and dates. Often no full diagnostic workup was ever done — worth knowing before you assume the file proves your diagnosis.

In the request, name what you want:

• your complete designated record set (the legal phrase for everything they keep)
• the initial evaluation and all visit notes
• the medication list with doses and change dates
• any rating scales or assessments you completed

If 30 days pass with no records and no extension notice, you can complain to HHS’s Office for Civil Rights. Meanwhile your pharmacy can print a dispensing history in minutes; in our intakes it’s often more complete than the app chart.

Finding and starting with a new prescriber

To get a new psychiatrist or psychiatric prescriber, start with your insurance plan’s directory and filter for clinicians who treat adult ADHD. When you call, confirm two things: whether they prescribe stimulants when a diagnosis supports it, and how long the intake runs. Waits range from days to a couple of months.

Intake length tells you the most after a platform. A long diagnostic intake — 60 to 90 minutes is a good sign — points to a practice that evaluates before it prescribes, the opposite of the rushed visits people leave behind. Ask where the clinicians trained and whether they’ve done fellowship work; doctoral degrees and research experience are worth a question too. That bar is the one we built Zellig to clear: our first visit is a 60-to-90-minute evaluation with fellowship-trained and doctorate-holding PAs, each practicing in collaboration with a Johns Hopkins-trained psychiatrist.

Expect a full re-evaluation even if you arrive with a diagnosis. Treat that as a feature. A thorough one re-takes your history and screens for conditions that can look like ADHD, sleep problems and anxiety among them. Standardized rating scales should be part of it, plus a frank look at what your original diagnosis was based on — for plenty of platform patients, a questionnaire and a short video call.

Adult ADHD is common: CDC survey data from 2023 put it at 15.5 million US adults, or 6.0%, and about half were diagnosed in adulthood. A careful re-evaluation tells you whether yours holds up, and every prescription decision after it rests on that answer. Our ADHD evaluations page lays out the complete workup.

The full arc of changing psychiatrists, records request to first new prescription, usually takes two to six weeks. Booking the intake before your last fill runs out keeps the process boring.

Stimulant refills during the switch: the part people fear

Switching providers does not have to interrupt your Adderall. Schedule II stimulants can’t be refilled, so each fill needs a fresh prescription. Your new prescriber can write one as soon as their evaluation supports it. The dependable way to avoid a gap is booking the new intake before your current supply runs out.

Schedule II is the federal category for medications with accepted medical use and high misuse potential; Adderall, Vyvanse, Ritalin, and Concerta all sit in it. Federal regulation does allow a prescriber to issue up to a 90-day supply as separate prescriptions, each marked with the earliest date a pharmacy may fill it.

Expect your new prescriber to do their own evaluation before continuing a stimulant. Prescribers carry legal responsibility for every controlled prescription, and in Pennsylvania they check ABC-MAP, the state’s prescription drug monitoring program, the first time they prescribe you a controlled substance. A documented evaluation protects your access long-term. Telehealth stays a lawful route: a federal rule extended through December 31, 2026 lets DEA-registered prescribers write Schedule II through V prescriptions by telemedicine with no prior in-person visit.

Plan a buffer anyway: in the same CDC study, 71.5% of adults taking a stimulant for ADHD had trouble getting a fill because it was unavailable. A no-gap switch, in order:

• Book the new intake while you still have two to three weeks of medication left.
• Send your records or pharmacy printout before the appointment.
• Keep the platform membership active until the new prescription is in hand.
• Fill at your usual pharmacy, where your history is on file.
• If the timeline slips, bring your printout to your primary care clinician and ask about a bridge prescription.

If you’re weighing Done ADHD alternatives, ask each practice two questions: how long is the intake, and how do they time a first prescription for transferring patients. Our medication management page explains how we handle both.

What switching to Zellig looks like

We built our intake for this hand-off. Before your first visit, we tell you exactly what to request from your platform, and our staff helps you send the request if you’d rather not chase it.

The first appointment is a 60-to-90-minute evaluation with standardized rating scales and a complete history, by secure video through our online psychiatry across Pennsylvania service or in person in Wayne or Perkasie. Follow-ups start at 30 minutes. The clinicians include fellowship-trained and doctorate-holding PAs, and every PA practices in collaboration with a Johns Hopkins-trained psychiatrist.

Treatment follows the evaluation, and a stimulant is never its predetermined endpoint. For many transfers the right answer is continuing the medication that worked, with prescriptions timed so nothing lapses. When the evaluation points elsewhere, we say so. Options include non-stimulant medications and therapy, and patients who want integrative approaches woven in (sleep and nutrition among them) get that conversation.

We accept nearly all commercial insurance plans in Pennsylvania, so most patients pay a standard visit copay; details are on our costs page. New patients are typically seen within the week; we see ages 12 and up.

If you’re mid-switch, book the ADHD evaluation first; everything else slots in around that date.

Frequently asked questions

This guide is general information and is not medical advice or a substitute for care from your own prescriber. Decisions about your medication belong in a conversation with your own prescriber. Figures and legal details were checked June 2026 and change over time.